Exclusive Services
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Selecting new manufacturing management software can be one of the most important decisions a company will undertake in its growth cycle. Coss Systems understands manufacturing and offers continued support services using live, well-trained software experts beyond implementation. We’ll be a part of your team.
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Implementation
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Our Professional Services Group oversees the implementation of our ERP software and provides ongoing skill development, product, and industry training onsite.
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Our implementation strategy is tailored to fit your organizational requirements and based upon a practical evaluation of your company needs.
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Each implementation is unique and reflects your operation. Our team provides business analysis and needs analysis documentation to create a bespoke plan that is tailored to your needs and is the basis of the implementation plan.
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We design a custom plan for your specific requirements and agreed upon objectives.
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We create detailed documentation of the decisions made while building the system to help you visualize the process.
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By defining measurable goals, you can monitor the progress of the implementation through milestones.
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We also offer fast-tracked implementation recommendations to help effectively organize your data and save time.
Technical Support
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Ongoing Technical Support: Our technical support team is here to help you after the launch of your software. From day-to-day job planning operations to any software changes needed, we are available to assist you.
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Timely Responses: We pride ourselves on providing timely responses to your inquiries. Our support team is responsive and reliable.
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Available When You Need Us: We understand that technical issues can arise at any time, which is why we offer special after-hours support during critical periods such as year-end, inventory counts, or upgrades.
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Your Liaison for Development: Our technical support team will work with you to define your needs and act as a liaison between you and our development team. This ensures that our software evolves with your business and meets your changing needs over time.
Training Services​
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We prioritize staff training and ensure they are knowledgeable and confident with COSSERP and Microsoft Business Central to effectively apply it to your organization's procedures.
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New installs receive comprehensive training in all areas of COSSERP, using your data and in your offices to focus on practical application and business processes.
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Ongoing customers have access to formal and custom training services, including training for new staff and updates on new features.
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For customers who prefer shorter, web-based training sessions, COSS offers focused training on one or two key areas.
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We offer training at your facilities with one of our experts, as well as the option of training at a Microsoft facility through our strategic alliance with a network of locations throughout North America.